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Terms of Service

Last updated: January 1, 2024

1. Acceptance of Terms

Welcome to Nihon Travels. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Nihon Travels ("Company," "we," "our," or "us"), a travel services company registered at 42 Sakura Street, Shibuya-ku, Tokyo, 150-0001, Japan.

By accessing, browsing, or using our website, booking services, travel guides, itinerary planning tools, or any other services provided by Nihon Travels (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy.

If you do not agree to these Terms, you must discontinue use of our Services immediately. We reserve the right to modify these Terms at any time, and your continued use of the Services following any changes constitutes your acceptance of the revised Terms.

2. Eligibility

To use our Services, you must meet the following requirements:

  • You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to enter into binding agreements
  • If you are between 16 and 18 years old, you may use our Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms
  • You must have the legal capacity and authority to enter into these Terms
  • You must provide accurate, current, and complete information when using our Services
  • Your use of the Services must comply with all applicable local, national, and international laws and regulations

3. Services Description

Nihon Travels provides the following Services:

  • Travel Guides: Curated city guides, regional itineraries, and seasonal travel recommendations for destinations across Japan
  • Itinerary Planning: Personalized trip planning assistance and customized travel itineraries tailored to your preferences, budget, and schedule
  • Travel Content: Blog articles, travel tips, cultural guides, and educational content about Japan
  • Booking Assistance: Facilitation of bookings for accommodations, transportation, tours, and experiences through our partner network
  • Newsletter: Seasonal travel updates, destination recommendations, and exclusive travel content delivered via email

We act as an information provider and travel planning service. When we facilitate bookings with third-party providers, we act as an intermediary and are not the direct provider of accommodations, transportation, or tour services. Third-party services are subject to their own terms and conditions.

4. User Accounts and Registration

Certain features of our Services may require you to create an account. When creating an account, you agree to:

  • Provide accurate, truthful, and complete registration information
  • Maintain and promptly update your account information to keep it current
  • Keep your account credentials confidential and secure
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized access to or use of your account

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms, provided false information, or engaged in conduct that may harm the Company or other users.

5. Booking and Payment Terms

When you make bookings or purchases through our Services, the following terms apply:

5.1 Pricing

All prices displayed on our website are in Japanese Yen (JPY) unless otherwise stated. Prices are subject to change without notice and may vary based on availability, season, and other factors. The final price will be confirmed at the time of booking.

5.2 Payment

Payment must be made in full at the time of booking unless otherwise specified. We accept major credit cards and bank transfers. All payment transactions are processed through secure, encrypted payment gateways. You are responsible for any additional fees charged by your bank or payment provider.

5.3 Cancellation and Refunds

Cancellation policies vary depending on the specific service or booking. General cancellation terms are as follows:

  • Cancellations made 30 or more days before the service date: Full refund minus a processing fee of 5%
  • Cancellations made 15-29 days before the service date: 50% refund
  • Cancellations made 7-14 days before the service date: 25% refund
  • Cancellations made fewer than 7 days before the service date: No refund
  • Third-party bookings are subject to the cancellation policies of the respective provider

6. Intellectual Property Rights

All content on our website, including but not limited to text, photographs, illustrations, graphics, logos, icons, audio, video, software, and design elements (collectively, "Content"), is the exclusive property of Nihon Travels or our content licensors and is protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Content for personal, non-commercial purposes only. You may not:

  • Reproduce, distribute, modify, or create derivative works from our Content without prior written permission
  • Use our Content for commercial purposes, including resale or redistribution
  • Remove, alter, or obscure any copyright, trademark, or proprietary notices
  • Use data mining, scraping, or similar automated data collection methods on our website
  • Frame or mirror any portion of our website without our written consent

7. User Conduct

When using our Services, you agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Submit false, misleading, or fraudulent information or booking requests
  • Attempt to gain unauthorized access to our systems, servers, or other users' accounts
  • Interfere with or disrupt the operation of our website or Services
  • Transmit viruses, malware, or other harmful code
  • Use our Services to send unsolicited commercial communications (spam)
  • Impersonate any person or entity, or falsely represent your affiliation
  • Engage in any activity that could damage our reputation or the experience of other users

8. Travel Disclaimers

While we strive to provide accurate and up-to-date travel information, please be aware of the following:

  • Travel conditions, prices, schedules, and availability are subject to change without notice
  • We are not responsible for disruptions caused by weather, natural disasters, political events, health emergencies, or other force majeure events
  • You are solely responsible for obtaining all necessary travel documents, including valid passports, visas, and health certificates
  • We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical emergencies, and personal liability
  • Our travel guides and recommendations are informational in nature and should not replace professional travel advice or official government travel advisories

You acknowledge that travel involves inherent risks and agree to exercise reasonable care and judgment during your travels. Nihon Travels is not liable for any injury, loss, damage, or expense arising from your travel activities.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Nihon Travels and its directors, officers, employees, agents, partners, and affiliates shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services
  • Any loss of profits, revenue, data, goodwill, or other intangible losses
  • Any damages resulting from unauthorized access to or alteration of your transmissions or data
  • Any damages resulting from the acts or omissions of third-party service providers
  • Any errors, inaccuracies, or omissions in our Content or Services

Our total aggregate liability for any claims arising from or related to these Terms or your use of the Services shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Nihon Travels and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to your use of the Services, your violation of these Terms, your violation of any third-party rights, or any content you submit through our Services.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of the Services shall be resolved as follows:

  • Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days
  • Mediation: If negotiation fails, the parties agree to participate in non-binding mediation administered by a mutually agreed-upon mediator in Tokyo, Japan
  • Litigation: If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the Tokyo District Court, Japan

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies referenced herein, constitute the entire agreement between you and Nihon Travels regarding your use of the Services. These Terms supersede all prior or contemporaneous agreements, communications, proposals, and representations, whether oral or written, between you and the Company regarding the Services.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Nihon Travels - Legal Department

42 Sakura Street, Shibuya-ku

Tokyo, 150-0001, Japan

Email: hello@nihontravels.com

Phone: +81 3-1234-5678